- Identifying areas of improvement in current Business processes and workflows
- Identification of skills gaps
- Designing and developing IT training strategies
based on analysis of these gaps
- Development
of all application and process training documentation
- Training
- Expert in all Microsoft Office suit,
including VBA
- Designing and conducting ‘Train the Trainer’ programs for various application
rollouts
- Trainer productivity analysis during specialized
application project rollouts
- Setting and managing IT training standards
- Sourcing vendors for external interventions for
technical training and advanced programs which can not be conducted in house
- Developing e-learning modules
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